Privacy Policy

Last updated: October 13, 2025

Castle Shields, Inc. respects your privacy and is committed to protecting your personal and property information. This policy explains what we collect, how we use it, and how we protect it.

Information We Collect

• Personal Information: name, email, phone, billing address, payment details.
• Property Information: street address, city, state, ZIP, property type, year built, square footage, home value, occupancy status.
• Documentation You Upload: e.g., declarations pages and other supporting documents for eligibility verification with the cost-sharing community guidelines.
• Account and Usage Data: login activity, preferences, support history.
• Technical Data: IP address, device/browser details, and cookie data.

How We Use Information

• Evaluate eligibility for membership and community cost-sharing participation.
• Process payments and deliver platform services.
• Provide support and communicate about your account.
• Detect and prevent fraud and comply with legal obligations.
• Improve and secure our platform.

Sharing of Information

We do not sell or rent your information. We may share it with:

• Payment processors and financial institutions to complete transactions.
• Service providers that assist with document verification, hosting, analytics, and customer support.
• Authorities when required by law or legal process.

Data Security

We use administrative, technical, and physical safeguards such as encryption in transit, restricted access, and secure storage to protect personal, property, and uploaded documentation.

Data Retention

We retain information for as long as needed to provide services, meet legal or regulatory requirements, resolve disputes, and protect our rights.

Your Rights

You may request access, correction, or deletion of your personal information where applicable. Contact us at support@castleshields.com.

Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, and measure site performance. You can control cookies through your browser settings, but some features may not work without them.

Changes to this Policy

We may update this policy. Material changes will be posted on this page.